Sky channels don’t work on 4g all others do?

[Follett11]

My sky go works for non sky channels but doesn't work for sky channels when I'm on 4g.

For example I can access BT sport but not sky sports and I can access ITV but not sky one

[caesarome]

There have been a few similar reports recently and what some other members have found is that if you are able to try changing the network to 3G then you might find that they all work. 

[Rousey87]

And what about customers whose phones no longer have that legacy functionality? 

iv now been awaiting a response from the app team for over 2 weeks

[ScottJT90]

My Sky go app doesn't work whilst trying to watch sky sports on 4G.

it'll work for other channels such as ITV but I just get a black screen and a spinning wheel for sky sports then it goes off.

I've uninstalled the app and downloaded it again, made sure my location services it on etc etc but nothings working. 

[Kingfisher12356]

Hi i have  been unable to watch Sky Go using my mobile phone on 4G I can watch it on Wi-Fi in my house but not using my mobile data 

[caesarome]

Are you able to change your connection to a 3G one as there have been reports from others on here that doing this then see the app work.

[LouCarpenter]

Switching to 3G probably isn't an option for anyone who has a phone that's not 2+ years old. 

Plus 3G will struggle with streaming HD channels.

[ac1964]

I have tried this and doesnt work.

[jgood97]

Hi is there any solution to this?? Can't stream sports over 4G/5G without getting error messages but can stream channels like bbc etc. Driving me insane. Works over wifi but the whole point in having sky go is so that I can watch when I'm not home. My phone is not able to change from 4G to 3G so need another solution

[caesarome]

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@jgood97 wrote:

but can stream channels like bbc etc. Driving me insane. Works over wifi but the whole point in having sky go is so that I can watch when I'm not home. 

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I presume you mean you can't stream the BBC channels, if so that is correct as you can only do this when you are home and connected to the same Wifi network that your Sky Q box is on this is because the BBC will not allow their channels to be directly watched via the Sky Go app so can only be streamed via your Sky Q box.

[jgood97]

No, it is the sports channels that I can't stream

[caesarome]

You should be able to stream the sports channels so have you made sure you have location settings turned on ?