Error 17c.2 sky go

[moojam]

As expected 10 mins on the phone only to say it's a glitch and nothing they can do 🤬

[grehhhhhh]

Sky go won't work on 4g but will on Wi-Fi 

[caesarome]

What is happening, if you see an error message what does it say ?

[grehhhhhh]

Your devise needs authorised

[caesarome]

Will it work if you delete it here:

https://www.sky.com/myaccount/tv/manage-devices

Then reboot your device.

Failing that can you connect to Wifi then turn it off and connect to mobile data ?

[grehhhhhh]

Did not work and still only works on my wi fi

[Rousey87]

Mine is also not working, been the same since last week. Showing a range of error codes when accessing through mobile data but works fine on Wi-Fi.

has been showing a range of error codes such c17.2, saying device not authorised and others. These seem to almost constantly rotate. As I will try once, and try again in 2 minutes and the error code would have changed. Clearing cache, deleting app, resetting password and devices assigned to me account hasn't worked. Some further help would be appreciated otherwise we are getting into refund/cancel territory

[caesarome]

Has anyone contacted the apps team at Sky about this - apps@sky.uk

Let them know what device you are using and the software it is running and as much details on the error(s).

[cardiffjohn37]

Sky to on iphone 13-    Works fine on wi fi - hotspot to ipad though phone (3) is amazing -   Works over movile with a vpn.   
so deleted sky go app and the vpn

turned off relay in icloud - redownloaded sky go -  still exactly the same 

oh yes aky news on sky go works over 4g/5g

[caesarome]

What is happ[ening when you try to ise Sky Go via a mobile data network as you haven't said ?

[cardiffjohn37]

Morning,   Good point

it spins then firstly gives error message 10 numbers ending in 21

then try again and gives error message. (17c.2)

[caesarome]

Try changing to 3G in mobile data settings as this is what seems to have fixed it for others who have reported the same error code on here.

[cardiffjohn37]

Hi again ,    Unfortunately its a 13 pro and only able to change 4 or 5 g. Which i have tried a few times

[bluemoon65]

If I turn off 4g and change it to 3 g on my phone it works fine,all this started after last update. I have gone every thing advised on here but only above works

[bluemoon65]

It has been. Will only work if I change phone settings to 3 g