Error 17c.2 sky go

[Omer786]

Hi Guys,

i have a iphone 11, have been using sky go with 4G data for years with no issues and since a couple day's ago i also started to get error 17c.2. Can no longer use steam anything by using my data which is frustrating.

Tried the above with no luck,

Has your's started to work?

any other recommendations to try?

thanks

[LouCarpenter]

Same issue. Raised it on here the other day. Started working, now getting this error code.

Works fine on wifi, only issue is when using 4/5G. Tried the above suggestions with no joy.

[moojam]

Looks like it is affecting quite a few people I have also tried all solutions and nothing has worked so far

[Omer786]

Hi Guys,

an update, i switched my data to 3G and it works, however obviously the quality of the stream suffers.

Hopefull sky fix this glitch

[LouCarpenter]

Now getting error code 4 253 0 24 421. I thought it could be that my phone signal isn't strong enough, but when I tether my tablet to my phone's hotspot it works fine, so not a signal issue.

Has anyone experienced this on any non Apple devices? Or is this solely an Apple issue?

[moojam]

Further update I have an iPhone 12 Pro and it doesn't give me an option to switch to 3G from 4G. I'm currently at work and only 3G is available which means I don't have any errors and it streams from my phone with 3G so bizarre!

[Omer786]

If you head to settings, choose mobile data, then choose Mobile data options, choose voice and data- you should be able to switch between 3G and 4G from this area.

[moojam]

 I only have these options?

[bluemoon65]

Many thanks. Switching 4g off and going in to 3G worked for me,

nothing else did 

[LouCarpenter]

That only works for 4g phones. If you've got 5G you can only lower it to 4G.

[Pete0305]

Well Sky don't have a clue. 20 mins on the phone, half of that listening to the background music, and technical expert says I need to contact my network provider, Three, and get them to do a reset. A reset for one app???

[moojam]

I have a phone call planned with them tomorrow so I'm not hopeful after that comment 🙈

[Radoslav]

I'm having exactly same issues 

rebooted , location services on ? Please help when you figure out 😩

[Pete0305]

Mine just started working again!! And I hadn't changed anything. 

[Radoslav]

I'm now showing code error 17d ? Absolute nightmare as I'm travelling with the kids tomorrow and could have really done with the service !!! Will have to download some material . just  hoping it will work soon !!!