Error 1526

[Jon_Cathy]

Hi, I'm getting this error code 1526 when I try to download some (not all) programmes to my laptop on sky go, any help would be appreciated please.

[caesarome]

@Jon_Cathy 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Jon_Cathy]

Thanks, so I assume I have to come back to this page?

[caesarome]

Just login to this website and when they have sent the chat to you then you should see it at the bottom of this page.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Jon_Cathy.

[lexia269]

I'm also having this same issue. Is it due to some movies being on Paramount and therefore not playable via Sky Go?

This seems to be a common occurence, given the number of threads that show up when you search Google for it. From one customer support worker to another, it'd probably save you (and your customers) a lot of time if you created a help article about it 😉

[caesarome]

@lexia269 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @lexia269.

[lexia269]

Thanks for getting back to me on this. Turns out Warner Bros don't currently allow downloading to PC 😭