Error 1{419} continues to appear

[Dreamer1945]

I'm trying to use sky go on my new phone. I've added the device to my sky account, I'm under 6 devices, I've reloaded the app, restarted the phone, nothing works. 

It used to tell me I need to be authorised and online (I was both) and now it says this error message. With the amount sky costs, I hate this kind of nonsense. 

[caesarome]

---

@Dreamer1945 wrote:

It used to tell me I need to be authorised 

---

Does it say this when you go to wtch something like live tv ?

[Dreamer1945]

@caesarome it says 'there was a problem please try again with the same error message 419        428      75. I'd really appreciate the help. I've had to space the numbers out so sky let's me comment this. 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Dreamer1945.

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks