Email error and broken QR/link on Apple TV 4K

[JB1394]

My Sky Go is not working on my Apple TV (4k 2nd Gen).
It's working on all other devices (iphone/ ipad/ Macbook).
I have Whole Home Pack as well. 

I have verified my email when I setup my account inclduing 2 factor authentication (which gave me a recovery code).
I also have a security question which I even changed in an attempt to see if this would resolve it. Which it did not. 

On Apple TV it says could not login and asks me to verify email yet my email is verified. When I try go to the website or use QR code, it takes me to a screen dsiplaying code which I can not use to verify email address. So I am stuck.

I really need to get this working as the Apple Tv is my main media device.

Moderator note: Edited title for clarity.

[PC1972]

Same issue following renewal. Its been working for years with no issues. Now get the same QR which leads nowhere. Tried email and Sky ID to login on apple TV. Same result. Changed security question, initiated 2 step none worked. Let me know if anyone finds a solution.

[S-M]

Did you get any further with this?   Like many on this thread, same issue here - SkyGo works just fine on Mac, iPad etc but getting the daft QR code on the Apple TV.

Security question setup, tried deleting/reinstalling the app - no joy.

[jwoody1]

I'm getting the same problem. 'Verify my email' follow the QR code to a wall of code.

No problems using Sky Go on mobile, but Apple TV not working. I'm using a sub account of the main whole home family account.

[PJordan79]

Same issue unfortunately. 

Tried the security question trick, resetting, removing etc. No joy so far. 

[PJordan79 · Accepted solution]

My issue was 2 fold. I had to set title and sirname in account info AND I didn't have the Whole Home setup (I'm on sky stream service)

[jwoody1]

Wow! Adding my 'title' under the name section seemed to work! Thanks for that. All working now

[AzoriusMage]

Where did you edit your title? In the Sky Go app I can't see an option?

[caesarome]

@AzoriusMage 

Try here:

https://www.sky.com/mydetails?isSoipUser=false

Or via the MySky app if you have that installed on your mobile.

[benchy23]

Thanks. I confirm I had the same issue and updating the title under my SkyID name solved this problem.

[Nicol32]

Can someone escalate this for me also? Things I have done: 

- updated Apple 4K tv box 

- changed email address (re-verifying my account)

- updated security question 

- deleted app and re downloaded 

still on the "we couldn't log you in" page telling me my email address has not been verified. When I scan the QR code it brings me nowhere of use. I am logged in on my phone and iPad no problem. I do not have multi room but this was not a problem before? I don't want to watch sky simultaneously in more than one room.. which is what multi room is for. I just want to be able to watch it in one room, on my Apple 4K tv box (the sky stream puck is not in use when I'm using the Apple 4K tv box). This is so frustrating. 

[Nicol32]

Also according to this: https://usave.co.uk/broadband/providers/sky/sky-go/#:~:text=With%20Sky%20Go%2C%20you%20can%20watch%2....

"With Sky Go, you can watch content on up to two devices simultaneously; you can increase this number to four if you have Sky Q Multiscreen." so I am well within the limits. 

also this: https://www.sky.com/help/articles/managing-devices-and-streaming-sky-go - you can register up to 6 devices for sky go and freely swap in or out devices at any time. Again, this Apple TV box will only be my second device. (Removing my phone and iPad, as I just wanted to check if the sky go was working on those to test) I only want sky go on the Apple TV box additionally.