Code 1526

[NeilJA]

Trying to download a film to my computer but get a message saying unavailable with above error code. I can download to a sky box. 

Does this relate to some kind of rights restriction?

[caesarome]

@NeilJA 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent NeilJA an invite to chat.

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know, so we can re-escalate this for you. Thanks.

[cfgwoodhouse]

im sat at home on my personel laptop trying to download DC superpets which i already have on my sky box so that i can watch it with my kids at there mothers house later on( she doesnt have sky) i dont understand why this code is appearing and i cannot find any referance to it anywhere please help

[caesarome]

@cfgwoodhouse 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to cfgwoodhouse.

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Priy27]

I'm getting the same error code. But seem to be no steps to resolved this. Please help?

[caesarome]

@Priy27 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[cfgwoodhouse]

I tryed downloading this via there instructions on 3 different devices 2 windows driven and my iphone it only downloaded on my iphone. but i  believe so they will tell you how to suck eggs and try to re install do you have a VPN what this whats that your using but basically it comes down to not everything availiable on sky GO can be downloaded atleast on a windows based system. Dont put that in there ad's also ever wonder what happens to all those films you pay for through sky when you have to give the box back!

[Addie15]

Hi there! Thank you for escalating this. We have sent Priy27 and invite.

[Addie15]

Update-We are now closing this session after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Krez]

I'm trying to download a film to my laptop and I keep getting this error message. Are there steps to resolve?

[caesarome]

I can alert Sky for you who will contact you via a chat bubble on here regarding this if you would like ?