Code 1310

[bronze+pig]

When trying to watch something using sky cinema, I recieve error code 1310. I can use sky cinema on my sky glass tv, but not on sky go. I am certain that the accounts are the same, as the billing history is exactly the same.

Thanks for any help!

[caesarome]

@bronze+pig 

To confirm that you can view your bill here:

https://www.sky.com/bill/tv-broadband-talk

[bronze+pig]

Now I see I have 2 different accounts. When I clicked on your link, it shows one account (with no subscriptions), however when I open up my bills from the profile menu, a different account shows up (with all the subscriptions). How can I get my Sky to use the alive account?

Thanks again!

[bronze+pig]

Just to clarify further, pressing 'view bill' on the left shows one account number, whereas pressing 'manage your bills' on the right shows another account number.

[caesarome]

@bronze+pig 

That appears to be your issue with Sky Go so what account are you logged into the app with so have you tried the one with the other account number ?

[bronze+pig]

Unfortunately when I log into Sky Go it just asks for an email address. I have no idea how to check the emails of the account numbers, or anything like that.