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Discussion topic: Cinema on my tablet not working

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Leslie123
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Cinema on my tablet not working

‎19 Apr 2024 07:24 PM

Cinema on sky go has error code 4003 on my tablet 

 

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bob102
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Re: Cinema on my tablet not working

‎14 Aug 2024 11:02 AM

After some tinkering, the issue seems to have been the hardware/software video decoding setting on my tablet. It was set to hardware decoding by default but changing it to software decoding fixed the issue.

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caesarome
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Re: Cinema on my tablet not working

‎19 Apr 2024 07:37 PM

Posted by a Superuser, not a Sky employee. Find out more

Can you watch other channels without seeing this error message ?

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bob102
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Re: Cinema on my tablet not working

‎14 Aug 2024 12:38 AM

I have the same issue (error 4003) intermittently appearing on an Android tablet. It seems to only affect Sky Sports (HD) channels, which also stutter. Other sports channels, for example TNT Sports, stream absolutely fine

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bob102
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Re: Cinema on my tablet not working

‎14 Aug 2024 11:02 AM

After some tinkering, the issue seems to have been the hardware/software video decoding setting on my tablet. It was set to hardware decoding by default but changing it to software decoding fixed the issue.

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