Channels on sky go not working

[Daniel904]

I am trying to watch bt sport through my sky go I pay for bt sport with my package but my sky go tells me I must upgrade my subscription to watch bt sport?

[caesarome]

Can you confirm if you pay BT or Sky for the BT Sports package ?

[Daniel904]

I pay sky for the BT sports package

[caesarome]

Can you watch other live channels OK without seeing the upgrade message or is it just the BT ones throwing this up ?

[Daniel904]

All other channels are working fine it's just all bt sport channels

[caesarome]

@Daniel904 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15 · Accepted solution]

Hi, thank you for escalating this. We have sent an invite to Daniel904.

[Addie15]

Update-We are closing this session as this matter is now resolved. If there is anything else we can help with, please do not hesitate to reach out. Thanks.