Sky Go
3

Discussion topic: Cannot watch on demand or download to iphone

Reply
Answered - Go to Answer
Moira+Hall
What's this?
This message was authored by Moira+Hall This message was authored by: Moira+Hall

Cannot watch on demand or download to iphone

‎13 Apr 2024 07:50 AM

I am unable to download programmes to iphone, only to the box.  I am also unable to watch catch up - the only option is to record.  Have deleted the app and reinstalled but no better.  I'm wondering whether this is something to do with the recent Iphone update?

Report post
Post 1 of 4
692 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Cannot watch on demand or download to iphone

‎15 Apr 2024 10:29 AM

Posted by a Superuser, not a Sky employee. Find out more

@Moira+Hall 

I see the same with those episodes so It might be worth sending an email to the Viewer Relations team about this -  viewerR@sky.uk

 

Just let them know this is Sky Go related.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

View this Answer within the discussion

Report post
Post 4 of 4
646 Views
Reply

Did this answer not help you?

Reply

All Replies

caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Cannot watch on demand or download to iphone

‎13 Apr 2024 10:11 AM

Posted by a Superuser, not a Sky employee. Find out more

Can you give some examples @Moira+Hall as I will check to see if I have the same issue with my iPhone.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 4
681 Views
Reply
0 Likes
Moira+Hall
What's this?
Topic Author
This message was authored by Moira+Hall This message was authored by: Moira+Hall

Re: Cannot watch on demand or download to iphone

‎15 Apr 2024 10:24 AM

Hi, yes for example to watch i.e. Coronation St or Emmerdale, usually I go to catch up and I can watch the episode.  Now the only option is to download to sky box.  Sky go.jpg

Report post
Post 3 of 4
648 Views
Reply
0 Likes
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Cannot watch on demand or download to iphone

‎15 Apr 2024 10:29 AM

Posted by a Superuser, not a Sky employee. Find out more

@Moira+Hall 

I see the same with those episodes so It might be worth sending an email to the Viewer Relations team about this -  viewerR@sky.uk

 

Just let them know this is Sky Go related.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 4
647 Views
Reply

Did this answer not help you?

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 3.6 hours

New Discussion