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Message posted on ‎13 Apr 2024 07:50 AM

Cannot watch on demand or download to iphone

I am unable to download programmes to iphone, only to the box.  I am also unable to watch catch up - the only option is to record.  Have deleted the app and reinstalled but no better.  I'm wondering whether this is something to do with the recent Iphone update?

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Message posted on ‎15 Apr 2024 10:29 AM

Re: Cannot watch on demand or download to iphone

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@Moira+Hall 

I see the same with those episodes so It might be worth sending an email to the Viewer Relations team about this -  viewerR@sky.uk

 

Just let them know this is Sky Go related.

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Message posted on ‎13 Apr 2024 10:11 AM

Re: Cannot watch on demand or download to iphone

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Can you give some examples @Moira+Hall as I will check to see if I have the same issue with my iPhone.

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Message posted on ‎15 Apr 2024 10:24 AM

Re: Cannot watch on demand or download to iphone

Hi, yes for example to watch i.e. Coronation St or Emmerdale, usually I go to catch up and I can watch the episode.  Now the only option is to download to sky box.  Sky go.jpg

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This message was authored by: caesarome Answer

Message posted on ‎15 Apr 2024 10:29 AM

Re: Cannot watch on demand or download to iphone

Posted by a Superuser, not a Sky employee. Find out more

@Moira+Hall 

I see the same with those episodes so It might be worth sending an email to the Viewer Relations team about this -  viewerR@sky.uk

 

Just let them know this is Sky Go related.

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