Can't access mysky app

[Marc..]

Hi

I have not been able to log onto the mysky app since joining sky 3 weeks ago. I have talked to a sky advisor twice, unistalled the app and reinstalled multiple times, changed my password, deleted all cookies and password history but after logging on it still comes up with technical error.

[caesarome]

Probably a long shot but does your password contain anything that is not a letter or a number ?

[Marc..]

No just letters and numbers

[caesarome]

I presume you are running the latest version as there have been a few updates recently.

[Marc..]

 As far as I know downloaded from playstore

[caesarome]

For the iphone that latest update was dated 21st April.

I would suggest emailing the apps team about your issue via this email address - apps@sky.uk

[Marc..]

I'm on android but have just sent them an email. Thank you

[Marc..]

Now 3 conversations with different advisors and still can't access the mysky app

[Marc..]

I have now spoken with 3 advisors over the phone, posted in this once already and still cannot access mysky. I have 2 sky id one which is connected to tv/broadband and another which is connected to tv/broadband/mobile. I am unable to access mysky through the sky id which is connected to everything

[caesarome]

For clarity I have moved your latest post to your exsisiting thread on this issue.

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@Marc.. wrote:

 I have 2 sky id one which is connected to tv/broadband and another which is connected to tv/broadband/mobile.

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So if you logout of the app that shows the TV/Broadband you can't login with the ID that shows TV/Broadband/Phone ?

Do you TV and Broadband details appear on both IDs ?

[Marc..]

That is correct. The log on I can get into only has tv/broadband and the one I can't access has tv/broadband/mobile

[caesarome]

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@Marc.. wrote:

and the one I can't access has tv/broadband/mobile

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What does happen when you try to access that one, do you see an error message if so what does it say ?

[Marc..]

Just says technical error

[caesarome]

To see if they can help I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Marc..]

Thank you