App logs me out after each show

[Bee5]

Skygo keeps logging user out after each show it says too many users but that's not correct

[caesarome]

How many devices do you have registered to use Sky Go and do you have multiscreen and Sky Go Extra on your account ?

[Bee5]

Five devices, I don't know about multi screen but this issue is not affecting all devices just an iPad.

[caesarome]

The reason I ask is because with Sky Go extra for 4 concurrent streaming, you must have Sky Go Extra and either Multiscreen or Sky Glass Whole Home sub on your account as with just Sky Go Extra you do get just the 2.

[Bee5]

I don't think that is the issue as I've been using skygo like this for years and the issue has o my just started occuring

[caesarome]

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@Bee5 wrote:

it says too many users

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My guess is it is this.

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Bee5 an invite to chat 🙂 

[Greenfingers001]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂