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Discussion topic: Anti virus removal

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Avatar for CNsungu
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This message was authored by: CNsungu

Message posted on ‎22 Dec 2024 03:45 PM

Anti virus removal

I am currently experiencing an issue with viewing Freeview channels, which come along with my TV.

 

I believe that this may be due to sky having an anti virus block on my sky account and was wondering if this may be removed please.

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎22 Dec 2024 04:06 PM

Re: Anti virus removal

Posted by a Superuser, not a Sky employee. Find out more

What TV service is this happening on, Sky Glass, Stream or Sky Q ?

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This message was authored by: TimmyBGood

Message posted on ‎23 Dec 2024 09:03 AM

Re: Anti virus removal

Posted by a Superuser, not a Sky employee. Find out more

@CNsungu 

 

Antivirus protection can have no effect on broadcast Freeview channels.  It's also extremely unlikely to impact Freeview Play (the online adjunct to broadcast Freeview) or the Freely app.

 

In addition, there isn't really any antivirus through Sky Broadband anyway, apart from an extremely legacy McAfee download for computers years ago.

 

You may be thinking of Broadband Shield, which is internet filtering, not antivirus.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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