I can not get Sky Go

[Rob+JA]

Keep getting message -We are having a problem connecting you. Please try later (001)

[SKEast]

Exactly the same for me.... [001] Please Try Later.

Sky Go App will not connect for me running Sequoia 15.2. It won't even open - nothing- zilch!

I have only just changed to a newer Mini Mac because Sky warned that my previous Mac Computer ran a now obselete operating system that could not be updated and  would no longer supported by Sky Go. So, I have the most up to date Mac OS and Sky Go does not work at all. I am very unhappy. I have had no response from Sky. I called 'Technical Help' and they had no idea how to assist. I want to join a  private  discussion! 

It seems from the vast arry of posts across many discussions that there are major issues for Mac OS Sequoia users and the Sky Go App. Please Sky, communicate with your customers and solve the Sky Go App and Mac OS Sequoia user issues... 

[Tom-W19]

Hi @Rob+JA 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[SKEast]

MY UPDATE! By trawling through every 'Sky Go not working on Apple Mac' related discussion I have eventually found a series of steps that have worked. I tried to attach unsuccessfully to attch a screenshot of the information. This information was not posted by DAGW92 on 15th Sept 2024 02:24PM  so surely Sky Go technical people should be aware of it?? Like many others, I have spent hours trying to find a solution and there seems to be one. I hope it continues to work and that Sky Go techical people update all Mac users so that the can also use Sky Go.

1. From your desktop select Go from the top toolbar

2. Press and keep holding the Option key on your keyboard - This is very important as it allows you to see the folders on your Mac;s hard drive

3 Slect Library

4 Open the folder named Application Support

5 Look for the Sky Go folder

6 Highlight everything in that folder and drag it to your Trash. Leave the enclosing Sky Go folder where it is though. For info and identification the first folder to highlight is called 'blob_storage' and the last is called 'WebStorage'

7 There is apparently no need to empty the Trash just re-start your Mac I had to sign in but then everything workedas it should [for now!!]

I hope this works for other people. Please Sky Go update your own Technical Department and or App so that all Mac users can use Sky Go without wasted hours and frustration...