This discussion topic has been answered Discussion topic: Adverts on sky go

This message was authored by: Lowey1 · ‎04 May 2024

I have paid for sky no adverts which is working on my TVs but if I watch sky go on my iPhone or iPad, adverts are shown?? Could anyone help please?

This message was authored by: SKY1992bf · ‎04 May 2024

@Lowey1 Ad skipping doesn't cover sky go , it only applies to glass /stream hardware

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: SKY1992bf · ‎04 May 2024

@Lowey1 Ad skipping doesn't cover sky go , it only applies to glass /stream hardware

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: caesarome · ‎04 May 2024

@Lowey1 wrote:

I have paid for sky no adverts

You paid for no adverys on Sky Glass/Stream only as this doesn't apply to apps like Sky Go or the Sky Sports app.

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This message was authored by: Newcastlewatson · ‎22 May 2026

Why isn't this changed so your customers get full advantage, rather then you actively annoying your customers and making them think when my subscription ends I will simply leave.

This message was authored by: GD1 · ‎22 May 2026

@Newcastlewatson In case you're not aware we have no control over what Sky Do or Don't do as we are customers replying to your posts, Sky Go isn't designed for Sky Glass/Stream it's a legacy system for Sky Q.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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