@JulieJ1957 wrote:
My package includes sky go but it is not activated on box and app can't find box
You only really need it activated on the box to pair the app, watch BBC channels in the home and set recordings get downloads (assuming you have Multiscreen).
Otherwise it should work just by signing in if you want to watch live.
Lots of top tips to get you up and running here: https://www.sky.com/help/articles/sky-go-what-do-you-need-help-with
And here for Q box connection: https://www.sky.com/help/articles/sky-go-connect-q-box
-------------------------
LG B6 OLED 55” | LG UP75 LCD 43” | Sky Q | Sky Q Mini | Sky Soundbox | EE Apple TV 4K | EE Full Works FTTC
