40-1 error

[Cazzaragi]

Has anyone else had issues with Sky go recently?

I keep getting 40-1 error

im using a iPad get half way through a program then it freezes and throws up this error

i have sky q and addition boxes for my main TV

[caesarome]

@Cazzaragi 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Cazzaragi. 

[Lisa-P1987]

Update – Thanks for chatting to us Cazzaragi. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂

[Nc53]

Yeah I keep getting the same issue.