Whole Home with Glass Gen 2

[Jimbo2208]

I've just bought a Sky Glass Gen 2. It said it came with Whole Home and my order details now show it as activated but shouldn't I have got a puck to be able to use it?

[GD1]

@Jimbo2208  Did you order a puck?   Yur order confirmation will show if you did.

Whole Home is also needed to use Sky Go when your a Glass/Stream user.

[Jimbo2208]

Oh no, when it said whole home was included I assumed it would come with one. 

[TimmyBGood · Accepted solution]

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@Jimbo2208 wrote:

when it said whole home was included I assumed it would come with one. 

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Unfortunately not: that's a frequent misconception.  Pucks have to be specifically ordered (and a fee paid for each one after the first)

This is because 

a) Sky otherwise has no way of knowing how many a customer wants at an address 

b) Some Glass/Stream subscribers pay for Whole Home in order to access Sky Go on games consoles and/or Apple TV boxes and have no need for pucks

[Jporch316]

@Jimbo2208 

you should just be able to order a puck on your mysky app.