Moving from Stream to Glass

[NickyP2001]

I currently have Sky Stream and Whole House but my TV is on the way out, so I'm looking at getting the Sky Glass. Do my products (Sports, Cinema etc) transfer over to the glass or do I need a whole new subscription? Thanks 

[GD1]

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@NickyP2001 wrote:

I currently have Sky Stream and Whole House but my TV is on the way out, so I'm looking at getting the Sky Glass. Do my products (Sports, Cinema etc) transfer over to the glass or do I need a whole new subscription? Thanks 

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Everything you currently have will be on your Glass TV as you already have the Whole Home sub, once you get Glass and set it up make that the primary device, you can then cancel whole home if you don't need it.

[NickyP2001]

I currently have whole home, so one puck downstairs and one puck upstairs. If I cancel whole home, will I have to return both of the pucks? Thanks

[MarkGoldsmith]

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@NickyP2001 wrote:

I currently have whole home, so one puck downstairs and one puck upstairs. If I cancel whole home, will I have to return both of the pucks? Thanks

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If you only have 2 pucks, when you cancel Whole Home, whichever puck isn't registered as your primary device will be the puck that is deactivated and will be the one you need to return.

If you have Sky Glass and 2 pucks, then your Glass would be your primary device, so both pucks will deactivate and need to be returned when you cancel Whole Home.

[SKY1992bf]

@NickyP2001  If you only want to watch on the tv then cancelling whole home would require the return of the pucks