This discussion topic has been answered Discussion topic: We placed our new Sky TV on the stand backwards and it’s now stuck

This message was authored by: B9C · ‎01 Jan 2026

We set up our Sky Glass TV and we now realise that the TV is not sitting flush on the stand as we mistakenly placed it on backwards. We've tried to lift it off again and it's stuck - it's completely wedged on the 2 supports. Has anyone else done the same and how can we solve the problem ?

This message was authored by: Gincap · ‎01 Jan 2026

@TimmyBGood wrote:
@mikealanr wrote:
Hi @B9C

Failing that you will need to call sky and see if they are willing to replace the unit, but I guess this will be at their discretion.

I think the argument would be that the design is faulty if it's possible to assemble like that.

Agree, the stand should only fit in the correct direction 🤔

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This message was authored by: mikealanr · ‎01 Jan 2026

Hi @B9C

The only thing I would say is lay the TV flat on a soft surface and see if you can wiggle the stand loose. Failing that you will need to call sky and see if they are willing to replace the unit, but I guess this will be at their discretion.

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: TimmyBGood · ‎01 Jan 2026

@mikealanr wrote:

Hi @B9C

Failing that you will need to call sky and see if they are willing to replace the unit, but I guess this will be at their discretion.

I think the argument would be that the design is faulty if it's possible to assemble like that.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Gincap · ‎01 Jan 2026

@TimmyBGood wrote:
@mikealanr wrote:
Hi @B9C

Failing that you will need to call sky and see if they are willing to replace the unit, but I guess this will be at their discretion.

I think the argument would be that the design is faulty if it's possible to assemble like that.

Agree, the stand should only fit in the correct direction 🤔

This discussion topic has been answered Discussion topic: We placed our new Sky TV on the stand backwards and it’s now stuck

We placed our new Sky TV on the stand backwards and it’s now stuck

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Re: We placed our new Sky TV on the stand backwards and it’s now stuck

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