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Discussion topic: Un responsive

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This message was authored by: Polly2512

Un responsive

My sky glass is unresponsive. No voice control, no remote. No error message just sitting on ste home page Turned off and on. Turned WiFi on and off. Ordered new remote after changing batteries twice. Any idea what to try next?
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This message was authored by: lettice

Re: Un responsive

Posted by a Superuser, not a Sky employee. Find out more

Have a read if this Sky help article, namely doing the recovery procedure on step 4 and a remote repairing;

 

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv/articles...

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This message was authored by: Polly2512

Re: Un responsive

Yep tried it still nothing
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