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Avatar for Ash1664
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This message was authored by: Ash1664

Message posted on ‎22 Sep 2026 07:29 PM

Turning on randomly

Sky glass keeps turning itself on

 

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Message posted on ‎22 Sep 2026 09:32 PM

Re: Turning on randomly

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ash1664 

 

You will need to provide more details. Glass has a feature where it will turn on and show adverts when you walk in the room. You can turn this off in settings (enhanced experience).

 

Or provide more information and the community will try to assist.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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This message was authored by: mikealanr Answer

Message posted on ‎22 Sep 2026 09:32 PM

Re: Turning on randomly

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ash1664 

 

You will need to provide more details. Glass has a feature where it will turn on and show adverts when you walk in the room. You can turn this off in settings (enhanced experience).

 

Or provide more information and the community will try to assist.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Ash1664

Message posted on ‎26 Sep 2026 06:08 AM

Re: Turning on randomly

Thanks for this, that was the cause. Silly gimmick!

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Message posted on ‎26 Sep 2026 03:58 PM

Re: Turning on randomly

Posted by a Superuser, not a Sky employee. Find out more
@mikealanr wrote:

Hi @Ash1664 

 

You will need to provide more details. Glass has a feature where it will turn on and show adverts when you walk in the room. You can turn this off in settings (enhanced experience).

Which customers were clamouring for such a feature? I would not view that as an enhancement, I can tell you that for free!

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