Access to Paramount

[Graham-PC2]

I pay quite a lot for Sky Glass and a range of viewing options - main TV in Garden Office and 2 x Puck connectors in bedroom and lounge.  Paramount + is in that list of options on all TVs:

After a spell not watching Paramount I returned to find I had to log in ( even resetting the password) but then had to choose which plan to pay for.

Had a wasted chat with the VirtualAssistant which went nowhere so phoned up and spoke with a technician who kept trying to get me to log in after three attempts all with the same result I pointed out that it must be something at Sky end that needed switching on . I agreed to re-boot the puck and as that takes a while he said he would call me back in 10 minutes... 10 hours later still, waiting for that call but still unable to watch a channel I am paying for.

Very poor service.

[mikealanr]

Hi @Graham-PC2 

What happens if you try and relink your sky and paramount accounts? Also is it still showing an active subscription in sky marketplace? Just as an FYI this is a customer helps customer community so your not speaking to sky by posting here nor can they identify your account off the back of a post.

MikeAlanR