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Discussion topic: Sky live camera not working

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This message was authored by: Ezzie100

Sky live camera not working

Hi, I got sky live camera the other day and returned it as it didn't work. Another one arrived today and it does nothing. Flashes red for a minute and then says it's loading but nothing then happens. I've done all the usual troubleshooting. My WiFi is v strong. It says excellent on the tv. I'm based in Ireland. I rang support 3 times and got through to a call  centre and they didn't have a clue. Is anyone in Ireland using it successfully, and also what software version are you on. Thanks in advance for any help. 

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This message was authored by: Ezzie100

Re: Sky live camera not working

I should have said it's the gen 2 sky glass tv I had and when I first got it I was able to use Apple AirPlay which was great and that feature is now disappeared. 

This message was authored by: peter-marlow+1966

Re: Sky live camera not working

Posted by a Superuser, not a Sky employee. Find out more

Have you plugged  the camera  into  the hdmi  port 1 which is the 1 nearest  the power socket and do this when the tv is turned  off as well 

P c marlow
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This message was authored by: Ezzie100

Re: Sky live camera not working

Yeah, but I'll do it another few times. I just checked in Netflix's speed check and I'm getting 45.93mbps. I wonder is that's enough? I have a dedicated WiFi booster I'll try it instead and see what speeds are. Thanks

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This message was authored by: Ezzie100

Re: Sky live camera not working

Oh dedicated tp link booster thing is great. Is giving me 114.28 mbps. Wow. And it was so cheap. 

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This message was authored by: Ezzie100

Re: Sky live camera not working

Still not working. Must be sky glass issue

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