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Discussion topic: Sky glass

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This message was authored by: RHarveyMears

Sky glass

My tv is stuck on the sky logo. I have followed routine steps and nothing is happening. For the price I am paying I am extremely disappointed and will seek compensation 

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This message was authored by: lettice

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@RHarveyMears wrote:

My tv is stuck on the sky logo. I have followed routine steps and nothing is happening.


You have not mentioned exactly what you have tried.

It sounds like it's stuck on standby.

 

Have a read of this Sky help article, namely performing the recovery procedure on step 4, exactly as described;

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv/articles...

 

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