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Discussion topic: Asks for WIFI password when using ethernet

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This message was authored by: groupcaptain

Message posted on ‎08 Mar 2026 09:14 AM

Asks for WIFI password when using ethernet

Glass Air on ethernet started asking for WIFI password. I do not have it configured for WIFI as it is on ethernet but it seems, since a recent update perhaps, it does not always connect to ethernet when coming out of standby. Solution is to pull out the ethernet cable and plug back in. Not ideal, but manageable. Is anyone else seeing this behaviour?

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This message was authored by: GD1

Message posted on ‎08 Mar 2026 09:38 AM

Re: Asks for WIFI password when using ethernet

Posted by a Superuser, not a Sky employee. Find out more

@groupcaptain  Have you checked Wifi is turned off in the network setting section on Glass?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎08 Mar 2026 10:34 AM

Re: Asks for WIFI password when using ethernet

@GD1 Yes, definitely off. 

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