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Discussion topic: Sky glass volume won’t turn up

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This message was authored by: Mit74

Sky glass volume won’t turn up

My sky glass has low volume and won't turn up, reset the tv and changed remote batteries, sounds muffled like speaker has blown

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This message was authored by: mikealanr

Re: Sky glass volume won’t turn up

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mit74 

 

Is the screen responding like it's going up and down? What happens if you use voice commands? E.g. Hello sky set volume to 50%.

 

If the speaker has blown, you will need to call sky and arrange a replacement under warranty. See: https://www.sky.com/help/articles/warranty-sky-glass

 

We are fellow customers here on the community.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Mit74

Re: Sky glass volume won’t turn up

Thank you

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This message was authored by: Mit74

Re: Sky glass volume won’t turn up

No the sound stays low and is muffled, Iv tried everything, had to connect it to my Alexa to get some sound 

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