New account set up as moving to new house and set up originally for whole house, all good, until....Wanted to upgrade with another Glass TV & puck & paying upfront. Order accepted through My Sky, then cancelled within 1 minute!! Same happened again with phone order, despite asking for reason why 1st was cancelled, none given but same end result!! Assured on next call all was good as stayed on phone to ensure no cancellation email followed. It did, only this time about 10 mins after order placed. I am now technically £3,000 down, with eventual explanation being that a "secondary" credit check was causing the cancellations.
I have an excellent credit rating, checked on a regular basis through my Experian App, any sensible answer would be appreciated, thank you.
