Sky glass swapping

[Shimadoo]

I wish to swap my sky glass tv to the most recent one, I am still paying for the sky glass tv. What should I do? 

[Angel_Aka]

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@Shimadoo wrote:

I wish to swap my sky glass tv to the most recent one, I am still paying for the sky glass tv. What should I do? 

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There is no swap program for Sky Glass. You must continue to pay off your current TV but can purchase another Glass TV at any point.

[SKY1992bf · Accepted solution]

@Shimadoo  there is no swap option, if you want another you need to purchase it like you did with the other one whilst continuing to pay off the loan for the current tv

[Shimadoo]

That's really sad I don't really need to own two TVs I have been struggling with the poor tv quality for the sky glass and will want an upgrade from this one as it is so bad

[Angel_Aka]

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@Shimadoo wrote:

That's really sad I don't really need to own two TVs I have been struggling with the poor tv quality for the sky glass and will want an upgrade from this one as it is so bad

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The TV belongs to you so you are free to try and sell it and use some of the money you make to pay off the remainder of your loan. Resale value of Sky Glass is quite low though. 

[Shimadoo]

Does sky tv rebuy it? Who in his right senses would buy that? Was a big mistake on my side now am stuck with paying that ridiculous price for that quality 

[Angel_Aka]

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@Shimadoo wrote:

Does sky tv rebuy it? Who in his right senses would buy that? Was a big mistake on my side now am stuck with paying that ridiculous price for that quality 

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No. Outside the 31 day cooling off period Sky will not accept returns, unless you can somehow prove that your unit is not fit for purpose. 

Have you logged any of the issues you're having with it with Sky? 

[SKY1992bf]

@Shimadoo  Sky does not re buy there stock 

[TimmyBGood]

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@Shimadoo wrote:

Was a big mistake on my side now am stuck with paying that ridiculous price for that quality

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The Gen 1 Glass was never a particularly distinguished television set, and frankly always too expensive (albeit on a generous credit term).  However if you haven't raised issues with Sky before now then unfortunately it's going to be more difficult to argue under consumer rights legislation that it's not as described / fit for purpose / of adequate quality.

[Shimadoo]

Unfortunately I haven't maybe I should raise and issue and see 

[Angel_Aka]

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@Shimadoo wrote:

Unfortunately I haven't maybe I should raise and issue and see 

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If there is anything hardware or software related to your current Glass TV's issues, and you are within the 2 year warranty period, Sky should offer to replace the TV, but for the same model, likely refurbished.   

[Hunter2660]

The Gen 1 Glass was pretty meh! out of the box. But there was a guy who calibrated it to get the best out of the picture. You could try this, it does make a big difference:

Answered: Sky Glass calibrated MEASURED settings | Sky Community