Sky glass software glitch

[CJMoon]

My sky glass TV keeps having a problem where channels and apps aren't displayed properly in the user interface and you can't select programs. I've reset it multiple times, but it still isn't fixing the problem  

[mikealanr]

Hi @CJMoon 

Please can you provide more information on exactly what the issue is? What steps are you taking when the issue occurs etc.

What do you mean by not displaying properly? Please give as much detail as you can.

MikeAlanR

[CJMoon]

Periodically the GUI of my sky glass air fails to load content properly. Preview windows in the GUI are blank sometimes with a channel name but usually without. Moving the selector over the window shows no program information. When you try to select the channel or ap nothing happens. In addition to this the TV frequently can't find the internet connection (sky broadband). To "solve" the problem I have to perform a full factory rest. This solves the issue temporarily but it eventually happens again. I've reset both the WiFi router and the TV multiple times. I also have a Sky glass tv that is not experiencing any issues. 

[Angel_Aka]

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@CJMoon wrote:

Periodically the GUI of my sky glass air fails to load content properly. Preview windows in the GUI are blank sometimes with a channel name but usually without. Moving the selector over the window shows no program information. When you try to select the channel or ap nothing happens. In addition to this the TV frequently can't find the internet connection (sky broadband). To "solve" the problem I have to perform a full factory rest. This solves the issue temporarily but it eventually happens again. I've reset both the WiFi router and the TV multiple times. I also have a Sky glass tv that is not experiencing any issues. 

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This is a 'thing' with SkyOS that's been going on for a few weeks now. Sky are aware but there's no timeline for a fix. 

[Gincap]

Same here one of the latest software builds are causing this issue.