Is anyone having problems turning Sky glass on?

[Taka1]

I have not been able to turn my sky glass on for 2 days straight. Has anyone had the same issue?

[Jporch316]

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@Chloe240 wrote:

Have tried this. Still no luck, still stuck on a blue screen saying 'updating software' but is not doing anything. 

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Are you able to plug an ethernet cable into your puck temporarily to see if this works 

[Jporch316]

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@Stacy8 wrote:

It is not working for all users. Some users devices are still down

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You need to follow the recovery procedure on post 2 of this thread to get your device back working 

[Anita35]

Still down, tried everything, it gets as far as the Sky word on screen then goes black. On hold now for the past 30 mins listening to music and noone to say where I am in the queue. Really bad customer service. 

[lettice]

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@Stacy8 wrote:

It is not working for all users. Some users devices are still down

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This is the resolution that works and that you have to do.

Follow the procedure exactly that mentions Sky Glass Tv  exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Fellwalker46]

Hi. There is an issue with sky stream and sky TV , I'm not entirely sure what happened but its affecting lots of people and no one is getting a proper answer. I got my sky stream working by unplugging the box, waiting 10 minutes and rebooting. I don't know if this has fixed the issue as I've left the box switched on overnight.

[lettice]

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@Emmaalfie12 wrote:

My sky glass is still down! Resetting it or turning tv off for a period of time hasn't helped!! Any other ideas? Black screen of death is getting annoying now! Especially with how much I pay a month 

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This is the resolution that works and that you have to do.

Follow the procedure exactly that mentions Sky Glass Tv  exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Stacy8]

I understand. It just hasn't worked for a number of users. Like myself

[Nix37]

I have stream and followed the steps BUT the activation page is working probably due to amount of people trying it! 

[Jporch316]

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@Stacy8 wrote:

I understand. It just hasn't worked for a number of users. Like myself

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Where is it going wrong ?

[Dean1288]

Same here, it will not accept my 4 digit pin

[BobW2]

Have been following the sky  instructions exactky for  over 24 hours  Puck does not reset and turn on no matter how many time I  disconnect power, reconnect and hold the rest button till the white then coloured lights start  flashing.  Afer 15+ minutes Puck will not  turn on. What is the problem?

[Brian300]

How long it going to be when it back on

[lettice]

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@Anita35 wrote:

Still down, tried everything, it gets as far as the Sky word on screen then goes black. On hold now for the past 30 mins listening to music and noone to say where I am in the queue. Really bad customer service. 

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This is the resolution that works and that you have to do.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Havill]

I'm still not getting any response with my sky glass tried everything been on the phone 50 mins not happy