SUPPLY CHAINTEST just received a new glass

[MarkGoldsmith]

You will need to request the replacement then. There is little else you can do and it not being scanned is also not your problem so if a factory reset didn't work then Sky are obliged to send out another TV and collect the one you currently have.

[PeterBritton82]

They don't think a need a replacement Glass TV they have the SGT and back office team to investigate 

[stellabud · Accepted solution]

We had a replacement TV sent to us as the original one went faulty after a year.  The replacement TV had the same issue you appear to have (SUPPLY CHAINTEST).  Took a couple of days to fix as tech/back office team had to investigate.

All got sorted in the end so hang tight.  Less than ideal but we had Sky Go on the AppleTV so wasn't too bad and could still watch TV.

[PeterBritton82]

I have to use my SKY Q box for the moment it just frustrating not told how long this will take unfortunately 

[GD1]

@PeterBritton82  This has been explained already in previous posts.

You need to allow the back office team to investigate the issue, they will send a replacement if they need to.

Until then there is nothing your fellow customers can do as the forum has provided the correct advise to you.

[MarkGoldsmith]

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@PeterBritton82 wrote:

They don't think a need a replacement Glass TV they have the SGT and back office team to investigate 

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So in that case all you can do is wait for the backoffice team.

[PeterBritton82]

The glass is useless and they not been told how long and it affecting my mental health and is unfair and being told to to take out my SKY Q from the glass I be told not too

[GD1]

@PeterBritton82  We are customers like you so we have no access to any accounts or back office staff.  We can't give you any accurate timescales

Please see the reply from @stellabud  who had a similar issue.

[MarkGoldsmith]

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@PeterBritton82 wrote:

But how long will that be I can't either used it completely useless 

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Unfortunately no one here will be able to answer that question as this is a Sky community forum of other sky customers.

All you can do is phone Sky and ask them for an update from the backoffice team or the other option is to say to them if it can't be fixed immediately you want them to send a replacement TV.

[PeterBritton82]

They are refusing a replacement I was told the serial number wasn't scanned when it left the warehouse and it not on SKY computers and I can't link my account just wish every team had phone number 

[MarkGoldsmith]

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@MarkGoldsmith wrote:

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@PeterBritton82 wrote:

But how long will that be I can't either used it completely useless 

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Unfortunately no one here will be able to answer that question as this is a Sky community forum of other sky customers.

All you can do is phone Sky and ask them for an update from the backoffice team or the other option is to say to them if it can't be fixed immediately you want them to send a replacement TV.

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In addition, if your aren't happy phone Sky and say you want to cancel your Sky Glass contract and return it. You can easily do this within your 30 day cooling off period.

[MarkGoldsmith]

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@PeterBritton82 wrote:

They are refusing a replacement I was told the serial number wasn't scanned when it left the warehouse and it not on SKY computers and I can't link my account just wish every team had phone number 

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Thats normal for backoffice teams to not be directly contactable. Otherwise these teams would just end up on the phone all the time ( as the CS agents would just keep transferring calls) and would end up being unable to actually get anything fixed.

[PeterBritton82]

Just annoying that agents have told not to use my SKY Q on the SKY Glass TV I have no other way but to connect it up and watch it the accessibility said I could connect it up to watch 

[TimmyBGood]

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@PeterBritton82 wrote:

the accessibility said I could connect it up to watch 

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Under normal circumstances a Q box can certainly be used with a Glass television as the display screen (as long as the Q subscription is active).  The problem here is likely to be that if your Glass set hasn't sucessfuly initialised and logged in then you won't be able to select an HDMI input in the Glass interface for the Q output to display on.

[PeterBritton82]

I am getting SUPPLY CHAINTEST Aand it not looking my SKY ID and the Glass TV is a refurbished