Restore Connection

[Roy+Thompson+45]

"Both my Sky Glass TV and Sky Stream puck play live channels and apps normally, but pressing Home immediately shows 'Restore connection'. Rebooting the puck hasn't fixed it, and my broadband is working."

[LauraMac38]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks,