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Discussion topic: Remote control broke

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This message was authored by: Anna0407

Message posted on ‎14 Mar 2024 01:42 PM

Remote control broke

Hi remote controls not working, I've only had sky glass 3 months. I've tried new batteries and it's still not working. 

 

Many thanks,

 

Anna

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Avatar for Laing1
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This message was authored by: Laing1

Message posted on ‎14 Mar 2024 01:52 PM

Re: Remote control broke

Posted by a Superuser, not a Sky employee. Find out more
@Anna0407 wrote:

Hi remote controls not working, I've only had sky glass 3 months. I've tried new batteries and it's still not working. 

 

Many thanks,

 

Anna

@Anna0407 this may sound strange but it has worked for some people hols the remote in both hands the twist the remote like you are wringing out a cloth


I may be a Sky Superuser but I am still just a Sky customer

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This message was authored by: Fothergill1

Message posted on ‎14 Mar 2024 03:33 PM

Re: Remote control broke

Posted by a Superuser, not a Sky employee. Find out more

Hi @Anna0407 The twisting method as suggested by @Laing1 has worked for me on a couple of occasions but if you are not so lucky you will need to contact Sky Customer Services and ask them to send you a replacement.

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This message was authored by: MarkGoldsmith

Message posted on ‎14 Mar 2024 03:36 PM

Re: Remote control broke

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You can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote if the solution provided above doesn't help


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This message was authored by: Fothergill1

Message posted on ‎14 Mar 2024 03:38 PM - last edited: ‎14 Mar 2024 03:39 PM

Re: Remote control broke

Posted by a Superuser, not a Sky employee. Find out more

 

@MarkGoldsmith wrote:

You can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote if the solution provided above doesn't help

@MarkGoldsmith I am waiting for clarification from @Chloe-W22 as I have been asked by her in a PM to not use this link any more 🤷‍♂️

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