Please wait for your program to load

[dannymac1]

About 3 times a day we keep getting this message on our screen and Theo lot wait to get rid of it is to switch it off at the wall.

we pay over £100 a month and were told to up grade our WiFi to sort the issue (which we did) and we are still having issues.

[mikealanr]

Hi @dannymac1 

Open netflix> go profile pic (top left) > get help > connectivity check. What speed is your glass showing as receiving? Might be worth running it a few times and taking an average.

Sky say you need 25Mbps for HD, 30Mbps for UHD and 35Mbps if more than one sky streaming device.  However connectivity from your router to your TV is just as important as your router to the internet.

You don't say who your ISP is or what router you are using, but you may need to change the channel that your WiFi is running on, ask your ISP for an extender or try using homeplugs or ethernet cable and turn WiFi off on your glass.

If you post back some more information about your setup the community will do it's best to assist.

MikeAlanR

[Dazzasky]

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@dannymac1 wrote:

About 3 times a day we keep getting this message on our screen and Theo lot wait to get rid of it is to switch it off at the wall.

we pay over £100 a month and were told to up grade our WiFi to sort the issue (which we did) and we are still having issues.

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The quickest way to resolve it is to just press the home button on the remote and it should load straight away. That's what I do when I see the message, works every time. @dannymac1