Connection issue between TV and Hub

[Davidt_]

I have been with Sky for just 3 weeks and have the Sky glass tv and router. Nearly every morning I have to reset the tv as the connection between tv and router is lost. It's a real pain as I have to pull out the plug and put back in for it to work. This is no good for me as I have to pull out the tv cabinet and tv to get at the socket and at 71 years old and had a TIA it's hard. I have tried other things but nothing else seems to solve the problem.

[Fothergill1]

Hi @Davidt_ and welcome to the forum.  Your Glass TV may be losing the network connection when it is in standby so go into the Settings > Start up & standby menu and make sure that the option for "Networked standby mode" to ON.

I had the same issue as you when I first got a Glass TV nearly 4 years ago and the above resolved the problem for me.

I see  you have only had the TV for 3 weeks so remember you can cancel for a full refund within 31 days if you find it doesn't meet your needs.

Good luck.