Hi @Andy1512
Might be worth telling the community what the programe is? Also do you have stream / glass in more than one room? Could it be you have started in UHD but the device you are trying is set up for HD out put only?
Please provide more information and the community will do it's best to assist, but remember we are fellow customers and know nothing about you or your set up unless you tell us!
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
