Paramount not active

[Tig121]

Unable to activate paramount as paramount say sky account not active but sky says it is despite being included in subscription. Keep having an error message 

[mikealanr]

Hi @Tig121 

Have you followed the instructions here: https://www.sky.com/help/articles/how-to-get-paramount-plus and activated it in MySky?

If you have an active subscription in my sky. See: https://www.sky.com/help/articles/problems-signing-up-paramount-plus

If that doesn't work you will need to post the actual error you are getting.

MikeAlanR

[Tig121]

Unfortunately having spoken to paramount it's an issue between sky and paramount one says it's active the other says it doesn't exist now I stuck between the two of them bouncing back and forth. Sky referred to paramount and paramount are saying its sky

[mikealanr]

Hi @Tig121 

I've escalated your post to Sky. See: https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147

MikeAlanR

[LJB-C]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[nomis47]

I've been having exactly the same problem for 2 weeks now...been on the phone to Sky and paramount multiple times with neither of them having any idea how to solve the problem