No green light

[Lilb]

All unplugged, waited 5 minute, rebooted router and sky box. Batteries in remote replaced. Sky box light is white not green. Tv screen remains inactive?

[Mark39]

If the other steps suggested in Sky's help here haven't worked, try the recovery procedure at the end: https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv/art...