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Discussion topic: No connection

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This message was authored by: Rosemarie3

Message posted on ‎23 Apr 2024 05:31 PM

No connection

1 have sky glass, and no connection since yesterday evening around 10.15pm, it is still not working 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎23 Apr 2024 05:39 PM

Re: No connection

Posted by a Superuser, not a Sky employee. Find out more

@Rosemarie3  Have you unplugged the TV for a few minutes?   Do other devices connect to your broadband router?

 

Are you connecting over wifi, are you able to try ethernet if your broadband service is running ok.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Rosemarie3

Message posted on ‎23 Apr 2024 05:40 PM

Re: No connection

I have disconnected the broadband from the socket and still not working 

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This message was authored by: Rosemarie3

Message posted on ‎23 Apr 2024 05:43 PM

Re: No connection

Trying to connect through WiFi 

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Superuser
This message was authored by: GD1

Message posted on ‎23 Apr 2024 05:44 PM

Re: No connection

Posted by a Superuser, not a Sky employee. Find out more

@Rosemarie3  Unplugging the broadband won't help, have you tried this with the TV itself?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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