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Discussion topic: No Apple TV programes on continue watching bar

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This message was authored by: Ian283

No Apple TV programes on continue watching bar

Why aren't Apple TV shows appearing on the continue watching bar ?

is this something to do with new Disney plus introduction 

Ian1968
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This message was authored by: mikealanr

Re: No Apple TV programes on continue watching bar

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ian283 

 

Nothing has changed re Disney right now and it is a deal on the billing side so shouldnt be connected.

 

Try powering off your glass for a few minutes and power back on to see if it forces a resync.

 

MikeAlanR

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This message was authored by: splatto

Re: No Apple TV programes on continue watching bar

Should they be on there? I've only had Glass/Stream for a couple of months. No apple TV programmes have ever appeared on the continue watching bar. Netflix is the only app that appears on mine. I just assumed it was because Netflix was bundled with Sky and the others aren't. I never watch the free Discovery +. Maybe mine has been malfunctioning all this time.

This message was authored by: Fothergill1

Re: No Apple TV programes on continue watching bar

Posted by a Superuser, not a Sky employee. Find out more

Hi @splatto Yes, the Apple TV programmes should be appearing on your Continue Watching rail.  I have 2 programmes currently showing on the CW rail.

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This message was authored by: splatto

Re: No Apple TV programes on continue watching bar


@Fothergill1 wrote:

Hi @splatto Yes, the Apple TV programmes should be appearing on your Continue Watching rail.  I have 2 programmes currently showing on the CW rail.


Okay, cheers. It doesn't bother me except from the point of view of it not working properly. I just launch the Apple TV app and use the continue watching rail from there.

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This message was authored by: Ian283

Re: No Apple TV programes on continue watching bar

You have to be subscribed to Apple TV which I am. They have always appeared in the past 

Ian1968
This message was authored by: splatto

Re: No Apple TV programes on continue watching bar


@Ian283 wrote:

You have to be subscribed to Apple TV which I am. They have always appeared in the past 


So am I, otherwise I wouldn't be watching programmes that I then continue to watch. 🙂📺

This message was authored by: Fothergill1

Re: No Apple TV programes on continue watching bar

Posted by a Superuser, not a Sky employee. Find out more

@splatto wrote:

@Fothergill1 wrote:

Hi @splatto Yes, the Apple TV programmes should be appearing on your Continue Watching rail.  I have 2 programmes currently showing on the CW rail.


Okay, cheers. It doesn't bother me except from the point of view of it not working properly. I just launch the Apple TV app and use the continue watching rail from there.


@splatto  I don't know if it has always been available on the CW rail as I only recently subscribed to ATV again as I wanted to see For All Mankind and Series 2 of Hijack.  When I last subscribed I can't remember if the programmes were appearing in the CW rail.

 

Strangely some people get Disney + programmes in their CW rail but I have never seen them there. 

 

 

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This message was authored by: MarkGoldsmith

Re: No Apple TV programes on continue watching bar

Posted by a Superuser, not a Sky employee. Find out more

Apple TV programms have certainly appeared on the CW rail for me in the past when i've been a subscriber.

 

The only app to date is Disney + ( although Amazon Prime shows can be hit and miss for me, depending on what the show is).

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This message was authored by: Paul.Oz

Re: No Apple TV programes on continue watching bar

Same here - all Apple TV shows I'm watching have disappeared from the continue watching rail on both my Glass TVs and both Stream boxes. This has only happened in the past couple of weeks. 

if I search for an Apple TV show using voice search though, it knows where I'm up to and defaults to play the next available episode.

This message was authored by: lettice

Re: No Apple TV programes on continue watching bar

Posted by a Superuser, not a Sky employee. Find out more

As far as I can remember in my times that I have subscribed in phases to Apple TV and having Sky Stream for over two years, the content for Apple TV has appeared fine in continue watching rail.

Just added one at the moment and working fine.

 

Disney + has never been available to the continue watching rail, until yesterday, all part of the upcomming over this month Disney+ and Sky new relationship launch.

As mentioned above, we have in the past seen some problems on Sky Glass/Stream and Sky Q with the Amazon Prime app (never used that Myself). Not seen any posting reoccurrence recently of that.

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This message was authored by: SpaceSparkie

Re: No Apple TV programes on continue watching bar

Posted by a Sky employee

Hi @Ian283 @Paul.Oz @splatto 

 

Sorry to hear you are having this issue. 

 

Can you please check you settings on your Apple Tv and let us know if these settings are correct? 

 

  • Settings > Profiles
  • Select your Profile’s name
  • Select Sharing with Non-Apple Devices
  • Ensure Share Watch History is set to On

Thanks
Sarah
Community Moderator
This message was authored by: Paul.Oz

Re: No Apple TV programes on continue watching bar

Hi sorry for the delay responding. My settings are as you indicated.

 

Some additional info I have since discovered... if the next episode of a series is already available when you finish the previous episode (or if you stop a show/film halfway through) it shows in the continue watching rail. However, if you finish watching and the next episode is not yet available, it doesn't show when it does become available like it did previously.

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This message was authored by: Ian283

Re: No Apple TV programes on continue watching bar

Hi Paul 

that's what I'm finding too. 
but only since Disney programs started appearing on the continue watching rail 

Ian1968
This message was authored by: Deedee36

Re: No Apple TV programes on continue watching bar

Posted by a Superuser, not a Sky employee. Find out more

@KevNewMedia i can confirm this is happening for me also,currently watching the last thing he told me but the weekly episode has stopped appearing in my continue watching rail,and the episodes I have watched has the blue progress bar removed within a few days 

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“Trying to help improve sky glass”
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