Hi @zoeturner12345
Unfortunately no one here or sky can help with that. Sky only deal with the billing and credential management is down to netflix.
However sky do have a help article with advice, see: https://www.sky.com/help/articles/fixing-problems-with-netflix-netflix-wrong-language
If they have changed your email address see: https://help.netflix.com/en/node/111934
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
