Discussion topic: Netflix setup
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 02 Jan 2026 01:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Netflix setup
I have a couple of questions regarding Netflix.
On my billing, it shows Entertainment package including Netflix but I also have a charge for Netflix Standard. Should this be there os is it included?
When I first got my Sky Glass, Netflix was setup using my sons email account. He has since moved out so wanted to set up Netflix using my Sky account email address but it tells me the TV isnt in the household set up, I ask it to log out and remove his email account but it wont recognise it and tells me to contact Sky. Am I missing something?
Any help would be appreciated.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 02 Jan 2026 01:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Netflix setup
It should show one price for both mine is £31 which is basic sky pack and it includes Netflix standard with adverts ring sky and let them know and hopefully they be able to fix it
Message posted on 02 Jan 2026 01:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Netflix setup
Thanks. Ill give them a call 🙂
Message posted on 02 Jan 2026 01:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Netflix setup
@Kimmie Let me know how you get on
Message posted on 02 Jan 2026 02:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Netflix setup
@Kimmie wrote:
When I first got my Sky Glass, Netflix was setup using my sons email account.
Thats going to be an issue - this means that your Sky account is linked to your son's Netflix account, which means that Netflix account is essentially the "free" one included with Sky.
If you don't essentially want to be giving your son your included Netflix, then you will need to contact Netflix support, ask them to unlink your Sky account from your son's Netflix account and then you will be able to create a Netflix account of your own and sign into that on your Sky Glass, which will link your netflix account with your sky account.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Message posted on 02 Jan 2026 02:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Netflix setup
@Kimmie wrote:
On my billing, it shows Entertainment package including Netflix but I also have a charge for Netflix Standard.
The bundled Netflix is 'Standard with Adverts' : moving that up to 'Standard' requires a subscription supplement.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 02 Jan 2026 02:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Netflix setup
Thanks. Ive managed to get it all sorted through Netflix...now I just need to find something decent to watch 🙂
Message posted on 02 Jan 2026 02:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Netflix setup
@Kimmie Goodbye Margaret is a recommendation
Message posted on 02 Jan 2026 02:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Netflix setup
Goodbye June not Margaret oops
Message posted on 02 Jan 2026 02:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Netflix setup
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page