This discussion topic has been answered Discussion topic: Cant access 2 channels/apps

This message was authored by: Cassidk · ‎29 Dec 2025

When trying to use My5 I get an error code. My5 said they have fixed the problem, but I to delete & reinstall the app? Not possible on Sky glass

U app kicks me out when I attempt to watch something. Both work fine on my phone. Pls help

This message was authored by: Jporch316 · ‎29 Dec 2025

Try the refresh apps option in settings. This can take a few hours to complete in the background

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.

This message was authored by: Jporch316 · ‎29 Dec 2025

Try the refresh apps option in settings. This can take a few hours to complete in the background

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.

This message was authored by: Cassidk · ‎02 Jan 2026

Thank you, but I tried this when My5 sent me an email suggesting I reload the app.

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