N9 action

[Zes]

Dear Sir/Madam,

I am writing to raise a formal complaint regarding my recent experience with multiple faulty TV deliveries and the lack of proper resolution.

I have now received three separate TV deliveries from Sky, all of which were faulty or damaged. Each time, I arranged returns and waited for replacements, only to receive another defective product. This has caused significant inconvenience and frustration.

In addition:

I have had to take time off work on three separate occasions (unpaid) to receive these deliveries.

I was informed I would receive a call to arrange delivery today before 13:00, but no one contacted me.

Instead, I am now receiving emails regarding order cancellation and refund, without any proper coordination or communication.

This situation is completely unacceptable. I have been left without a working TV, despite repeated efforts on my side to cooperate with deliveries and returns.

As a result, I request the following:

A full refund of the amount paid for the faulty TV.

Compensation for the inconvenience caused, including:

Three days of unpaid leave from work

Time wasted waiting for failed deliveries

Confirmation in writing of when the refund will be processed.

Please treat this as a formal complaint. If I do not receive a satisfactory response within 7 days, I will escalate this matter further through the appropriate consumer protection channels.

I look forward to your urgent response.

Yours faithfully,

[Removed]

Moderator notes: Removed personal info

[oj01]

@Zes Unfortunately you're only talking to other customers here, not Sky. 

[Daniel0210 · Accepted solution]

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@Zes wrote:

As a result, I request the following:

A full refund of the amount paid for the faulty TV.

Compensation for the inconvenience caused, including:

Three days of unpaid leave from work

Time wasted waiting for failed deliveries

There is no compensation for inconvenience caused, time wasted or you having to take time off work. Once resolved you could ask Sky to place a credit on your account but there's no obligation for them to do so.

Please treat this as a formal complaint. 

This link explains how to make a complaint

https://www.sky.com/help/articles/how-to-make-a-complaint 

Sky then have upmto 8 weeks to resolve it or you can then request a deadlock letter allowing you to take it further. 

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[2muchTV]

If you are in the 31 day cooling off period, I suggest you leave sharpish and find another TV and way to watch your Sky channels etc. 

As for compensation, you'll be lucky.

Best of luck