Hi @Kerry797
You will need to ring sky. We are fellow customers here on the community. However I can take up to 45 days for sky to process a refund, so if you have an upcoming payment may well be worth leaving it as credit.
Phone number here: https://www.sky.com/help/articles/viewing-help
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
