Hi @Demi43
We are fellow customers here not sky. A bit more information is needed. What movie? Are you using sky store on sky stream or glass or mobile app? What's the issue you are having etc.
Please provide as much information as possible and we will do our best to help.
https://www.sky.com/help/articles/sky-store-help
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
