0

Discussion topic: Fast forwarding ITV

Reply
Avatar for Deborah0166
Level 0 icon
What's this?
This message was authored by: Deborah0166

Message posted on ‎22 Dec 2025 08:40 PM

Fast forwarding ITV

I have a problem fast forwarding ITV catch-up. It takes about much longer than it should do even if I'm on x30. Any advice would be appreciated! 

Report post
Post 1 of 3
44 Views
0 Likes
Reply
Reply

All Replies

Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎22 Dec 2025 09:43 PM

Re: Fast forwarding ITV

Posted by a Superuser, not a Sky employee. Find out more

Hi @Deborah0166 

 

No issues here so not a global issue. A few things to try.

 

1) when the ads come on press rewind. When it gets back to the start, it plays the next segment without the ads. Better than using fast forward.

2) have you tried a reboot? (Settings > System Management > resets & updates> restart)

3) try refreshing apps (same menu as above). Note it can take 24 hours for this to process.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 3
33 Views
0 Likes
Reply
Avatar for Fothergill1
Level 14 icon
What's this?
Superuser
This message was authored by: Fothergill1

Message posted on ‎22 Dec 2025 10:32 PM

Re: Fast forwarding ITV

Posted by a Superuser, not a Sky employee. Find out more

Hi @Deborah0166 and welcome to the forum.  You could try resetting the cache of the ITVX app: open the app & enter 0 0 0 0 7 7 7

 

This procedure clears the cache and should help resolve issues with the ITVX app (it does nothing for any other App).  After entering the code the App should respond by saying “The storage has been cleared”.  Select OK and the App will reset and display the privacy & cookies information. Select continue.

 

Note - there is no where specific to enter the code just type it into your remote when you have the ITVX homepage open.

------------------------------------------
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
Report post
Post 3 of 3
15 Views
0 Likes
Reply
Reply